Appliances Online AU Named Top Electronics Retailer by Canstar Blue

Appliances Online Australia once again secured top honors in Canstar Blue's annual electronics retailer ratings, earning five-star scores across every category—from value for money to customer service—and winning the Overall Satisfaction award. Remarkably, this marks the third year in a row Appliances Online has claimed the top spot.

The survey required respondents to rate their satisfaction with the electronics retailer brands they had shopped with from zero (extremely dissatisfied) to 10 (extremely satisfied).

Brand satisfaction was rated according to the following:

• Overall satisfaction: measures consumer satisfaction with the electronics retailer brand as an individual score NOT a combined total of all criteria.

• Value for money: quality and longevity of product for price paid.

• Customer service: staff are available, helpful, and resolve problems effectively.

• Store/website layout and presentation: products are well-presented, easy to find/site is easy to navigate.

• Checkout experience: checkout process is fast and/or efficient, multiple payment options available, flexible collection or delivery options.

• Product range: variety of product categories, range of product options.

Commenting on the win, Appliances Online’s General Manager James Bartlett said; “We are really pleased to have been named the Top Electronics Retailer by Australians in the 2024 Canstar survey, and we couldn’t be prouder of our team for making it happen - again.

Anyone who has shopped or worked with Appliances Online over the past two decades will know that we prize customer service above all else. Being conscious of the lengths we go to to over-deliver on our customer service promise, I know how deserving Appliances Online is of this award, but it’s gratifying to see that our efforts do not go unnoticed and that the Australian public feels the same way.”