What's Included?

At Appliances Online, providing you with the best experience in the world is at the heart of what we do, day in, day out.

Our commitment to delivering Legendary Service includes going above and beyond for our customers at every stage of their shopping journey.

We have created our Price Match Guarantee, to give you peace of mind that you'll always get the most competitive price without compromising on our award-winning Legendary Service: free delivery, free removal of old disconnected appliances, 24/7 customer service, and free basic setup for washers, fridges, freezers, and mattresses!*

Price Match Guarantee Terms & Conditions

Price Match Guarantee: Not only will we provide you with award-winning legendary service, Appliances Online aims to offer you our best price with our Price Match Guarantee. Find a cheaper price advertised by a New Zealand Retailer? We are more than happy to price match an identical product we sell.

How can I request a price match? Simply note the advertised price and the retailer where you have found it. Then contact our friendly customer service team who will confirm the price match over the phone, via email, or on live chat. We are available 24/7.

What are the product requirements?

• The product must be currently listed on the Appliances Online website.

• The product must be identical and brand new in the box.

• The product must be in stock or readily available from a New Zealand retailer. This means products advertised on auction sites, group buying sites, clearance sites, daily deals sites are not eligible. Run-out stock, parallel or grey imports, or products from wholesale distributors are also not eligible.

What are the price requirements?

• The price must be publicly advertised within the last 14 days. Appliances Online DOES NOT price match any products marked as clearance, outlet or in-store only and/or displayed on auction websites (auction or buy it now prices).

• The final price must include all costs, including any delivery charges or additional fees. If the advertised price is for pick-up only, we reserve the right to charge a delivery service fee.

• If the price includes services we don't provide, we will still match the price, but may not provide the additional services.

• Our Price Match Guarantee does not apply to products from agency brands. The prices for these products are set by the manufacturers and are consistent across all retail stores nationwide, therefore we cannot adjust prices but will still offer you our award-winning legendary service.

We Don't Price Match The Following Agency Brands:

• Miele

If you are unsure about any of the requirements above, contact our customer service team who will happily confirm or answer any of your questions!